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SOURCE: Customer Expressions
New features in i-Sight's grievance tracking software make it easier for companies to document and investigate complaints. Timely and thorough internal investigations lower a company's risk for lawsuits.
Ottawa, ON (PRWEB) February 21, 2013
i-Sight has released updates to its powerful grievance tracking software, helping companies to track and manage internal investigations and reduce legal risks.
When an employee complains of harassment, discrimination, or other workplace misconduct, the company must act quickly to document the grievance and launch an investigation, or risk a lawsuit. Grievance tracking software can streamline the process, and i-Sight’s updated interface makes the task even easier.
“One of the biggest improvements in our grievance tracking software is its intuitive mobile platform, allowing investigators, managers, attorneys, or anyone else working on a case to access files and information on their mobile device,” says Joe Gerard, Vice President, Marketing and Sales at i-Sight.
In grievance cases where strict compliance with the deadlines is critical, clear documentation shows that deadlines have been met, ensuring an employer is in a good position in arbitration.
“With customized built-in reminders and alerts, workplace investigations stay on schedule,” he says. “Investigators and managers can track deadlines and manage the escalation of cases to ensure timelines set out in the collective agreement are respected.”
Documenting the dates and timelines relevant to a complaint is a critical part of conducting a thorough internal investigation, and grievance tracking software can simplify this task by providing a repository for case notes, updates and evidence. But just as importantly, the ability to provide the dates and timelines of the investigation process shows that the company investigated promptly and took timely action, if warranted.
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